Refund policy

Last updated: October 30, 2026

1. Scope and Return Window

This policy applies to orders placed through lumiharushop.com. You may request a return of an eligible item within 30 days of actual delivery. Mandatory consumer rights in your jurisdiction remain unaffected.

2. Eligibility

For a change-of-mind return, the item must be unused, unopened, and in its original packaging, with any applicable seals intact. Include the original order details. Items that cannot lawfully or safely be resold after opening may not qualify for change-of-mind return; this does not limit your rights relating to defective, damaged, or incorrectly supplied goods. Product-specific return restrictions, where applicable, will be disclosed before purchase.

3. Start a Return

  1. Email info@lumiharushop.com with your order number, item details, reason for return and relevant photographs when necessary.
  2. Our team will review your request and provide the applicable return instructions, return label and designated return address.
  3. Package the approved item securely and follow the instructions provided. Do not send the parcel to our U.S. registered office or Seoul fulfillment warehouse without prior written direction.

A return label may be provided as part of the process, but its cost is not necessarily prepaid: the party responsible for return shipping is determined under Section 4 below.

4. Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for return shipping costs, unless mandatory law provides otherwise. If the product is defective or the wrong item was shipped, LUMIHARU bears the reasonable return-shipping costs associated with the approved remedy. We will provide instructions before you return the item. Do not incur unapproved shipping costs without first contacting us.

5. Damaged or Incorrect Items

If an order arrives damaged, contact us promptly with the order number, photos of the shipping carton, outer packaging, product, and shipping label. Please keep the packaging while the issue is reviewed, and assist with reasonable carrier claim documentation. If an incorrect product was sent, we will arrange shipment of the correct item at no additional product or shipping charge. For defective or damaged products, we will assess the problem and provide the remedy required under applicable law and the circumstances, which may include a replacement or refund. A carrier claim does not remove mandatory consumer rights.

6. Refund Processing

After a returned item reaches the designated return location, allow 3–10 business days for receipt inspection, eligibility review and refund processing. Approved refunds are issued to the original payment method where available. The time for funds to appear in your account depends on your payment provider or financial institution. Applicable mandatory statutory refund deadlines take precedence.

7. Cancellations

You may request cancellation before your order ships by contacting customer support promptly. After dispatch, cancellation requests are handled under the applicable returns process and consumer-law rights. If a cancellation is confirmed before dispatch, any payment collected for the cancelled order will be refunded to the original payment method, subject to provider processing times.

8. Customs and Original Shipping Charges

Import duties and taxes charged by destination-country authorities are generally the customer's responsibility, subject to applicable law. Whether original delivery charges are refundable depends on the reason for return and mandatory consumer rights; we do not exclude refunds that the law requires.

9. Contact

Operated by: TIANMU LLC
Registered office: 8 The Grn, Ste R, Dover, DE 19901, USA
Customer support: info@lumiharushop.com | +1 603 291 9932
Support hours: Monday–Friday, 10:00 AM–6:00 PM EST