Shipping policy

Last Updated: October 30, 2026

1. Shipping Origin

LUMIHARU is operated by TIANMU LLC, a U.S.-registered business. Orders are dispatched from our fulfillment warehouse at N029, 602, Yeongdong-daero, Gangnam-gu, Seoul, South Korea. This is not a return address.

2. Shipping Destinations

We offer international shipping to the following 37 countries and regions:

United Arab Emirates, Austria, Australia, Belgium, Bulgaria, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong, Croatia, Hungary, Ireland, Italy, Japan, Lithuania, Luxembourg, Latvia, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Sweden, Singapore, Slovenia, Slovakia, and United States.

Shipping availability may vary by destination, product type, and applicable shipping restrictions. Available delivery options are displayed at checkout.

3. Order Processing

Our standard order handling time is 1–3 business days before the parcel is handed to the carrier.

Business days exclude applicable weekends and public holidays. Orders placed outside processing hours may begin processing on the next business day.

Handling time is separate from shipping transit time. We do not guarantee same-day dispatch.

4. Shipping Methods & Delivery Times

Depending on your shipping destination and product, the following shipping services may be available:

Shipping Method	Transit Time	Estimated Total Delivery
Standard	7–14 business days	8–17 business days
Economy	5–7 business days	6–10 business days
Express	3–5 business days	4–8 business days

Estimated total delivery times include the standard 1–3 business-day handling period.

Delivery estimates are not guaranteed. Customs clearance, carrier delays, public holidays, remote destinations, and other circumstances may affect actual delivery times.

Some products may require specific shipping services due to their size, weight, or shipping restrictions.

5. Shipping Charges

Shipping charges are calculated based on the following factors:

Destination country or region;
Total shipment weight;
Selected available shipping method.

Shipping rates vary according to these factors and are calculated using our applicable shipping rate schedule.

The available shipping methods and applicable shipping charges are displayed during checkout, before the customer confirms payment.

There are no undisclosed additional shipping or handling charges imposed by LUMIHARU beyond the amounts presented during checkout.

Shipping rates and service availability may be updated to reflect changes in carrier services and logistics costs. The shipping charges shown at checkout before order confirmation apply to that order.

6. Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, and other charges imposed by the destination country's authorities.

Unless expressly stated otherwise at checkout or required by applicable law, these charges are the responsibility of the customer and are not included in our shipping charges.

Customers are responsible for complying with applicable import requirements in their destination country.

Customs clearance procedures may affect delivery times.

7. Tracking, Delivery Issues & Address Accuracy

When tracking information becomes available, it may be provided through your order confirmation or shipping notification.

Tracking updates depend on the shipping carrier and may not appear immediately after dispatch.

Customers should ensure that their shipping address, recipient name, and contact telephone number are complete and accurate when placing an order.

If your shipment is delayed, lost, damaged, or returned as undeliverable, please contact our customer support team so we can investigate the issue and assist with the appropriate resolution.

Nothing in this policy limits any mandatory consumer rights or remedies available under applicable law.

8. Returns & Refunds

Our South Korean fulfillment warehouse and U.S. registered office are not designated return addresses.

If you need to return an eligible item, please contact our customer support team first to obtain the applicable return instructions, return label, and designated return address.

For return eligibility, return shipping responsibilities, and refund processing information, please review our Return & Refund Policy.